Synacor is a dynamic, fun and exciting company. Jeans and t-shirts are typical office attire, even for the executives. Flexible work hours accommodate employees with special scheduling needs, early risers and those who need a little caffeinated kick-start each morning. Synacor's headquarters are located along Buffalo's waterfront and the Erie Basin Marina. Taking a few minutes to stretch your legs is as easy as walking the 1,000 feet or so to the water. Working from our beautiful lakefront gazebo, makes it easy to spend a little time outside while still being productive. We are looking for great people to join our team and be given the freedom to do the work they were hired to do.

We are seeking a Product Manager - Entitlements who will provide technical oversight and be a liaison between Business Owners and Engineering to facilitate product development, technical issue escalation and prioritization of engineering resources.

Duties and Responsibilities:
• Design and write specifications for the entitlements product suite including customer-facing monitoring, reporting, rules engine, etc.
• Provide technical sales support, including business-level discussions and detailed technical meetings with customer tech teams
• Cooperatively manage complicated projects involving multiple teams to launch entitlement products on schedule.
• Develop knowledge of industry standard measurement techniques (Neilsen, etc.) and work to get entitlements traffic included in appropriate ratings systems.
• Build new product areas (i.e. identity management systems) that compliment entitlements
• Understand MSO tiering strategies and how they might translate into rules for the entitlement rules engine
• Understand different programmer models around entitlements (premium channels, broadcast, cable-only) and provide variations on our products to meet these different needs; also design new products that might fit a niche need for one or all of the above
• Work with programmers and MSOs on integrations; create processes to standardize these implementations; eventually design products like self-provisioning portals to make these integrations less time intensive
• Responsible for the planning and definition of product requirements that meet business objectives
• Translate business requirements into product specifications, and work closely with an engineering team to translate these into technical specifications
• Oversee projects through the product development lifecycle from inception through production handling all coordination between cross-functional teams
• Develop supporting documentation and training materials for support of release, marketing and sales efforts
• Work closely with marketing team to deliver collaterals and promotional elements to meet objectives for lead generation/awareness and client deployment
• Other duties as assigned

What you’ll need to bring to the table:
• Three to five years Product Management experience in the Internet industry
• Bachelor’s Degree, in Computer Science preferred
• Technical experience and background required; the ideal candidates needs to understand how the Internet works at a detailed level (i.e., statelessness, security issues, what happens on servers and what happens in browsers and why, limitations in mobile browsers, etc.)
• Ability to lead a cross-functional team and show progress on every task
• Good judgment in key issue identification and resolution spanning multiple departments throughout the customer deployment lifecycle
• Understanding of product lifecycle from inception through delivery and post-delivery support
• Multi-product, highly complex, interconnected software environment and an understanding of the full software development life-cycle is desired
• Understanding of security and use of user accounts on the web (usernames, passwords, password recovery techniques, sessions, timeouts)
• Familiarity with web services (SOAP, REST, etc.)
• Excellent verbal and written communication skills; ability to explain technical concepts to both technical and non-technical audiences
• Strong project management skills and ability to manage multiple concurrent efforts
• Knowledge of IPTV business models and infrastructure


What we’ll bring to the table:
• 100% Company paid benefits (health, dental, vision) for all employees and eligible dependents
• Competitive compensation
• 25 cent vending machines
• Free Spot coffee, popcorn and cappuccino
• Award winning company culture
• Casual dress and flexible environment
• Generous paid time off
• The opportunity to make a difference!

*This position can be based in Buffalo, San Francisco, and Los Angeles.

To apply please visit our website; www.synacor.com/jobs


TO APPLY
Interested candidates, please apply online at: http://www.synacor.com/jobs/